Frequently Asked Questions

Registration is not required.

If you purchased your product directly from our website, your email confirmation serves as proof of purchase. If you purchased from one of our stockists, please keep your physical receipt, as this is essential for any manufacturing fault claims.

All products carry a standard 1-year guarantee against defective materials or manufacturing faults. This guarantee applies to the original purchaser and covers the cost of parts and labour for repairs or replacements of original components. Please note that this does not cover general wear and tear.

Yes. Please email townandco@barrus.co.uk with the following information so our Product Team can conduct a review:

• A copy of your receipt/proof of purchase.
• Your full address and telephone number.
• A clear photo of the item (including the branding).
• A brief description of the fault.

Once received, we will assess the issue and contact you directly with a decision as soon as possible.

If you don't have a receipt, you can still submit a photo of the product and a description of the issue via our contact form. While we will do our best to help or offer advice, please note that a free replacement cannot be guaranteed without valid proof of purchase.

Whether your gloves are purely fabric or feature a protective coating (Latex, Nitrile, Neoprene, or PVC), follow these steps to maintain them:

1. Remove Surface Dirt: Rinse off loose soil using a garden hose or bucket. Gently rub the gloves together to dislodge stubborn dirt.
2. Hand Wash: Agitate the gloves in cold water mixed with regular detergent. Soak for at least 10 minutes, then rinse thoroughly in fresh water. Gently press out excess soap without excessive twisting to maintain the glove's shape.
3. Dry: Air-dry on a rack or outdoor line. Do not tumble dry, as direct heat can cause shrinkage or damage to the protective coatings.

Rubber gloves (Latex, Neoprene, Nitrile, or PVC) are ideal for handling chemicals. To clean them safely, please avoid mixing them with other laundry:

1. Pre-Rinse: While still wearing the gloves, rinse off debris under cold running water.
2. Wash: Lather the exterior with mild soap or dishwashing liquid. For persistent stains, use a soft-bristled nylon brush.
3. Rinse: Remove the gloves and thoroughly rinse both the interior and exterior with cold water.
4. Air-Dry: To prevent mildew, ensure they dry completely. Once the outside is dry, invert the gloves to dry the inside before storing.

Leather is durable but requires specific care to prevent drying or cracking:

1. Soil Removal: Brush off loose dirt with a soft brush. If gloves are wet and muddy, allow them to dry completely before brushing.
2. Clean: Use a mild saddle soap rather than regular detergent. Work the soap into the leather with a cloth using circular motions. Wipe away residue with a clean, damp cloth.
3. Condition: Once clean, apply linseed oil or a commercial leather conditioner with a soft cloth to keep the material supple.
4. Store: Always air-dry away from direct sunlight or heat. Store in a cool, dry place once fully dry to prevent mildew.

Cleaning: Rinse mud away using a hose or bucket. For stubborn marks, use a soft to medium-bristled brush. This is especially important after exposure to chemicals or organic waste, which can perish the rubber. You can also use our specialized boot cleaner.

Drying: Pat dry with a towel or air-dry in a well-ventilated spot. Keep them away from radiators, fires, or direct sunlight, as extreme heat can damage the rubber.

Store your footwear in a well-ventilated, shaded area. Avoid direct sunlight, which can lead to discoloration, shrinkage, and cracking.

Use a gentle brush and mild soap to dislodge dirt, then rinse with warm water. Leave to dry in an aerated space away from direct sunlight. Please note the lining is fixed and cannot be removed.

Some of our footwear has a snug fit or a thick fleece lining. If you are between sizes or intend to wear thick socks, we recommend choosing one size larger than your usual fit.
You will find specific sizing recommendations in the description of relevant product pages. For the perfect fit, we suggest visiting a local stockist to try them on.

Our adult range goes up to size 12 (on selected styles), and our kids' range goes up to size 13.

Occasional changes in suppliers can result in slight variations in sizing. If you notice a significant difference, please submit a contact form with a photo of the product, your receipt, and your contact details.

Our glove sizing is unisex. To find your fit, refer to our sizing guide or download our printable size guide HERE.

• Size 6: Extra Small
• Size 7: Small
• Size 8: Medium
• Size 9: Large
• Size 10: Extra Large

All footwear pages include a Size Guide. You can correlate your EU size to our UK sizing using the table below:

• UK 4 / EU 37
• UK 5 / EU 38
• UK 6 / EU 39
• UK 7 / EU 40
• UK 8 / EU 42

No, we currently only ship within the UK.

We are currently unable to ship to the Highlands & Islands, Northern Ireland, or the Republic of Ireland. This also includes the Isle of Wight, the Isle of Man, and the Channel Islands.

We’ll send a tracking notification your way as soon as your order is dispatched. You can also check on your delivery at any time by logging into your account. We aim to deliver everything within 2–4 working days; if your order hasn’t arrived by then, please let us know via our contact form, quoting your order number.

Please complete our contact form with your receipt number and details of the item you wish to return. We will then provide you with a returns number and shipping instructions.

Yes. A valid returns number is required; unauthorised returns will be sent back to the sender.

Your receipt number can be found in the email confirmation sent at the time of your order.

We do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the preferred product.

Please complete a contact form. We will need the name on the order, the delivery postcode, the products ordered, and the receipt number (if known).

Adding a discount or promotional code to your order is simple. Follow these steps to apply your savings:

1. View Your Cart: Once you have selected your items, click the shopping bag icon and select ‘Checkout’.
2. Enter the Code: * On Desktop: You will see a field labelled ‘Discount code’ on the right-hand side of the screen, just above your order total.On Mobile: At the top of the checkout page, tap ‘Show order summary’ to reveal the discount code field.
3. Apply: Type or paste your code into the box and click ‘Apply’. The discount will be automatically deducted from your total before you complete your payment.

Please Note: Only one discount code can be used per order. Ensure the code is entered exactly as shown, as they are often case-sensitive. If you have any trouble applying a valid code, please Contact Our Team before completing your purchase.

Visit our Stockist Locator. We recommend calling the shop ahead of your visit to ensure they have the specific product you are looking for in stock.

Our website features our current range. If a product is missing, it has likely been discontinued or is no longer imported.

We occasionally update our designs for improved performance or aesthetics. The images on our website represent the most current version of the product