Returns & Refunds
We want you to be pleased with your purchase. However should you wish to return an item purchased from us, we will be happy to refund or exchange a product provided the item complies with our terms below (these terms fully comply with the Distance Selling Regulation, which gives consumers buying by mail order the right to examine and test items as they would in a shop).
You have the right to cancel your order within 7 working days from delivery. You must notify us in writing (including fax or e-mail) within seven days (starting on the day after the goods are delivered to you) to arrange their return. A returns notification number will be issued which you must include when returning the goods.
You must organise the return of the unwanted items at your expense and risk. Where possible please use a recorded delivery service where a signature must be obtained to avoid delay and loss of your parcel. Returns cannot be accepted without the prior authorisation and an issued returns notification number. The returns authorisation is valid for up to 14 days only. Unwanted items sent back without prior returns authorisation will be returned back to you.
The goods must be returned to us unused, and wherever possible, in the original packaging. We recommend that you retain all of the original packaging until you are sure that you intend to keep the goods. If the original packaging is not available, you should use packaging that would provide similar protection as returned items must be received ‘as new’ and in re-saleable condition. Please note: Original delivery costs will be refunded only if the item is faulty, damaged in the initial delivery or if it differs in any way from the advertised goods. Returned parcels remain the responsibility of the customer until safely received by us. The Company does not pay ‘return’ carriage unless an item is faulty, or it differs in any way from the advertised goods.
Please note that our offices are shut for the Christmas break from Friday 22nd December 2017 through to Tuesday 2nd January 2018, due to this we would like to extend our returns period from 7 day to 28 days.
The address to which goods should be returned is:
F.A.O. The Returns Department
Town and Country
E P Barrus Ltd
Telephone No: 01530 830990
Fax No: 08714 298096
E-mail address: email@example.com
It is our aim to process returns and refunds as quickly as possible. Therefore to ensure this please remember to quote your Returns Notification Numbers in/on your parcel.
In the unlikely event that your product needs the guarantee service, please contact us at either firstname.lastname@example.org, 01530 830990 Sometimes white marks may appear on your boots. This is not a fault, but a release of natural wax that can be easily wiped off with a damp cloth.
Please note: Original delivery costs will be refunded only if the item is faulty, damaged in delivery or if it differs in any way from the advertised goods. Returned parcels remain the responsibility of the customer until safely received by us. The Company does not pay ‘return’ carriage unless an item is faulty, or it differs in any way from the advertised goods.
E.P. Barrus Ltd has achieved the highest quality standard in the commercial world, ISO 9001:2008, however on the rare occasion that we do receive a complaint about one of our products or service, you can be assured that we will thoroughly investigate the problem and make every attempt to resolve the issue to your satisfaction. Ideally complaints should be made in writing and sent to the address above. Please allow at least 5 working days for a response.
townandco.com is owned and operated by E. P. Barrus Ltd., Glen Way, Launton Road, Bicester, Oxfordshire, OX26 4UR.