FAQs |

Warranty

You do not need to register your product with us.

If you’ve purchased your TC product directly from our website, your confirmation email is your proof of purchase. If you have purchased from one of our stockists, please keep your receipt, as this is essential if your product has manufacturing fault.
All products carry a standard 1-year guarantee against defective material or assembly of material and does not cover general wear and tear. The guarantee applies to the original purchaser and covers faulty materials, and the labour involved in replacing and repairing those parts which are of original manufacture.
Please email the following information to info@townandco.com and our Product Team will be able to review the item -

A copy of the receipt
Your full address and telephone number

A photo of the item (including branding)

Brief description of the fault
On receipt of email an assessment will take place, and a decision will be made as soon as possible. You will be contacted directly with the response.

Product Care

Whether your gloves are purely fabric or have a coating of latex, nitrile, neoprene, or PVC on the palms, these steps will ensure they’re cleaned properly.

Removing Surface Dirt
Rinse off any loose dirt using a garden hose or a bucket of water. Gently Rub the gloves together to dislodge any soil
Hand Washing
Agitate the gloves in a solution of cold water and regular detergent. Let them soak for at least 10 minutes. Afterward, drain the soapy water and rinse the gloves in fresh water.
Press out the soap gently without twisting the gloves too much to keep their shape intact.
Drying
Avoid the tumble dryer. Instead, air-dry the gloves on a drying rack or outdoor line. Direct heat can cause shrinkage or damage, especially to gloves with neoprene palms.
Rubber gardening gloves, such as those made from latex, neoprene, nitrile, or PVC, are excellent for tasks involving fertilizers, pesticides, or herbicides. To clean them properly, especially if they’ve been used with chemicals, follow these steps and avoid mixing them with other laundry:

Pre-Rinse Gloves:
- While wearing the gloves, rinse off any loose debris under a stream of cold water from a garden hose or utility sink.
Wash the Gloves:
- Lather the gloves using a bar of soap or a bit of dishwashing liquid. For persistent stains, gently brush the area with a soft-bristled nylon brush.
Rinse the Gloves:
- Take off the gloves and thoroughly rinse both the exterior and interior with cold water.
Air-Drying:
- Hang the gloves to air-dry. To prevent mildew, ensure they dry completely.
- Once the outside is dry, invert the gloves to dry the inside before storage.
Leather gardening gloves are essential for tough tasks but require proper care to prevent them from becoming dry and cracked.

Soil Removal
Brush off any loose dirt with a soft-bristled brush. If the gloves are wet and muddy, let them dry first before brushing.
Leather Cleaning
It’s important to clean leather gloves with a mild soap like saddle soap, not regular laundry detergent.
Gently work the soap into the leather with a washcloth using circular motions, moving to a clean part of the cloth as dirt is lifted. After cleaning, use a damp washcloth to remove any soap residue and then let the gloves air-dry away from direct sunlight or heat sources.
Leather Conditioning
Post-cleaning, condition the gloves to keep the leather soft. Apply linseed oil or a commercial leather conditioner with a soft cloth, massaging it into the leather. Let the gloves dry completely in the air.
Storage
Ensure the gloves are fully dry to avoid mildew. Store them in a cool, dry place until their next use.
By following these steps, your leather gardening gloves will remain durable and comfortable for many gardening seasons to come.
Cleaning Your Wellies
- Dislodge any dirt or mud by rinsing your wellies under a hose or in a bucket of water. For more persistent marks, a soft to medium-bristled brush should do the trick. This step is crucial, especially if your boots have been exposed to chemicals or organic waste, which can deteriorate the rubber. Or use our new boot cleaner.
Drying Your Wellies
- Ensure your wellies are completely dry by patting them down with a towel or leaving them to air-dry. Keep them away from heat sources like radiators, open fires, or direct sunlight, as these can harm the rubber. Instead, opt for a cool, well-aerated spot.

Product Sizes

Some footwear, have a snug fit or have fleece lining and if wearing thicker socks or between sizes we recommend going up a size from your usual size.

On the page of each such product you will find in the description this recommendation.

However, the best way to figure out what would suit your personal needs is to visit a local stockist and try on your preferred product. Please see the stockist locator on our website -

https://www.townandco.com/stockist-locator/

If you have a specific product/s you would like to try, please call ahead the shop to check if they supply it and have it in stock.
Our sizing is unisex. To help you find the right fit, each product has a sizing guide on the product page.

For gloves it is the below. And we also offer a downloadable size guide that you can print to see what your size is.

SIZE

GLOVE SIZE

6

Extra Small

7

Small

8

Medium

9

Large

10

Extra Large
To help you find the right size all footwear pages have a Size Guide section. Check online what your size is in EU sizing and using the guide below you will find the correlating size in our UK sizes

UK SIZE

EU SIZE

4

37

5

38

6

39

7

40

8

42

Shipping

Returns

Please check your spam/junk folder on your email. If you cannot locate the receipt and no monies have been taken from your card, the order has not gone through.

If unsure or monies were taken, please fill out a contact form and give us as many details as possible about what you ordered, what address was used, name of the recipient, date of purchase, etc.

SIZE	GLOVE SIZE
6	Extra Small
7	Small
8	Medium
9	Large
10	Extra Large

UK SIZE	EU SIZE
4	37
5	38
6	39
7	40
8	42

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Returns

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